This Cookie Policy explains what cookies are, which cookies BookTaxiService uses, and how you can manage them. It complements our Privacy Policy.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences, sign you in, and measure how the site is used. Some cookies are strictly necessary for the site to function; others are optional.
Categories of cookies we use
- Essential cookies — required for the booking flow, session security, and your stated cookie preferences. Cannot be disabled.
- Functional cookies — remember settings such as your live chat state.
- Analytics cookies — anonymous data about how the site is used (Google Analytics, Microsoft Clarity). Helps us improve the experience.
- Marketing cookies — currently none. We do not run retargeting or third-party advertising.
Cookies we set
| Cookie | Purpose | Type | Duration |
|---|---|---|---|
| session | Maintains your booking session | Essential | Session |
| csrf-token | Prevents cross-site request forgery | Essential | Session |
| _ga, _gid | Google Analytics — anonymous traffic measurement | Analytics | 2 years / 24 hours |
| _clck, _clsk | Microsoft Clarity — heatmaps and session replays | Analytics | 1 year / Session |
| tawk_* | Tawk.to live chat widget state | Functional | 6 months |
| cookie-consent | Stores your cookie preferences | Essential | 1 year |
How to manage cookies
On your first visit you'll see a consent banner letting you accept or reject non-essential cookies. You can change your preferences at any time:
- Clear cookies in your browser settings to reset preferences.
- Use private/incognito browsing to avoid persistent cookies.
- Install browser extensions like Privacy Badger or uBlock Origin for finer control.
- Email us at privacy@booktaxiservice.com for any questions.
Changes to this policy
We update this policy as our cookie use evolves. The "Last updated" date at the top reflects the most recent revision.